In September 2019, company FSQA leaders from around the world gathered to São Paulo, Brazil, to share best practices and lessons learned, improve collaboration, and define needs and issues within the FSQA teams that should be addressed globally.
The four major initiatives the Global Team will focus on are: Sharing Best Practices & Collaboration; People & Development (Training); Claims, Complaints & Customer Management; and Food Safety/Quality Performance Metrics. While it was acknowledged that all BUs have autonomy on how they handle these topics, it was also noted that having a shared framework and language would be beneficial to all FSQA teams, no matter their size or location.
